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Your Account Data, Explained Upfront

One page covers everything we record — the sign-in details you type, the wallet confirmations behind each bKash, Nagad or Rocket transfer, and the handset you use — plus who is allowed to see any of it.

Account details onlybKash, Nagad, Rocket recordsCookie choices you controlWritten request rights
sapck44 Your Account Data, Explained Upfront
ACCOUNT CARE

Cookies, Sign-In Checks and Record Keeping

Three things decide how your records are treated here: cookies, sign-in security and retention. Cookies keep your session open and remember the language and wallet you picked — clear them in your browser and saved views drop away until you enter your details again. Every sign-in asks for the one-time code sent to your registered number, and a handset we have not seen stays flagged until that code lands. Older records leave our live systems on a schedule set by payment rails and local law, not on a whim.

Cookies and session data

Cookies keep your session open and remember the language and wallet you picked. Clear them in your browser and you stay out of saved views until you enter your details again.

Sign-in and device checks

Every sign-in asks for the one-time code sent to your registered number. A handset we have not seen before stays flagged until that code is entered, which is how a borrowed login gets caught.

How long records stay

Active records are kept while your account is open. After that, payment references and audit trails remain for the period our rails, game partners and local law require, then leave our live systems.

Corrections and changes

Spotted a wrong number or a contact that changed? Ask for the correction from inside your account. We confirm identity first, then update the record and show you the amended entry.

DATA REQUEST DESK

Where to Send a Privacy Request

Ask for a copy of your records, a correction, or a deletion by writing to our desk from the email or phone number registered on your account — we match that first, because a request has to be yours before anything moves. The form sits inside account settings, so your account ID and wallet history attach themselves. If you changed handsets, confirm the new number with the one-time code we send before you file it.

Request form inside your account Sign in, open account settings and choose the privacy request option. Your account ID and registered number fill in automatically, so you never retype a wallet reference by hand.
Support desk by chat and email Write from the email or phone number on your account and our team picks it up. Keep your last bKash, Nagad or Rocket transaction reference ready; it shortens the match.
Wallet reference match When a request concerns a payment, we check the reference against the rail record before anything changes. That single step stops someone else closing or editing an account that is not theirs.

Privacy Questions We Hear Most

Read these before you file a request — most of what people ask lands on one of the six below. If your case is not here, the desk takes it from your account inbox.

Your name, contact number, email, the date of birth you enter, the wallet numbers you save, and the reference behind each bKash, Nagad or Rocket movement. We also log the device and browser you sign in from.

Yes. Use the privacy request option in account settings, or write from your registered email. We confirm it is you, then send a summary of the account and payment records we hold.

Never. Your bKash, Nagad or Rocket PIN and the one-time code on your handset stay with you alone. We only see the confirmation and reference the rail returns once a transfer lands.

Send a deletion request from inside your account. We close it, remove what we can, and keep only the payment and audit records that rails or Bangladesh law still require us to hold.

No. A studio receives what it needs to load a table or settle a round, not your contact number or wallet history. Payment rails see the reference and amount for the transfer you made.

When we change how records are handled, the updated policy appears at this address and we flag it inside your account. Read the version on this page before you act on it.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.